Delio Vending & Coffee Services ("Delio," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website deliotx.com or use our services.
1. Information We Collect
Information You Provide
- Contact information: name, email address, phone number, company name, and office address when you fill out a contact form, request a quote, or schedule an assessment.
- Account information: login credentials if you use our admin or client portal.
- Communication records: messages, feedback, and support requests sent through our website, email, or ZippyAssist.
Information Collected Automatically
- Usage data: pages visited, time on site, referring URLs, and click patterns.
- Device information: browser type, operating system, screen resolution, and IP address.
- Cookies and similar technologies: we use cookies, pixels, and local storage for analytics and site functionality. See Section 5 below.
Information from Third Parties
We may receive information from analytics providers (such as Google Analytics), advertising partners, or public business directories to improve our services and marketing.
2. How We Use Your Information
- Respond to your inquiries and provide quotes or proposals.
- Deliver, maintain, and improve our break room services.
- Send service updates, appointment reminders, and restocking notifications.
- Analyze website usage to improve our site and user experience.
- Comply with legal obligations and protect our rights.
We do not sell your personal information to third parties.
3. How We Share Your Information
We may share your information with:
- Service providers: hosting (Cloudflare), database (Supabase), analytics, and email platforms that process data on our behalf.
- Business partners: equipment manufacturers or product suppliers, only as needed to fulfill service agreements.
- Legal authorities: when required by law, court order, or to protect safety and rights.
4. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Contact and account data is retained for the duration of our business relationship plus a reasonable period thereafter. You may request deletion at any time (see Section 7).
5. Cookies
Our website uses cookies and similar technologies for:
- Essential cookies: required for site functionality (session management, security).
- Analytics cookies: help us understand how visitors use our site (e.g., Google Analytics).
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
6. Security
We use industry-standard security measures to protect your information, including encrypted connections (HTTPS), access controls, and secure data storage. However, no method of electronic transmission or storage is 100% secure.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information.
- Opt out of marketing communications.
To exercise any of these rights, contact us at admin@deliotx.com.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to individuals under 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance.
11. Contact Us
If you have questions about this Privacy Policy, contact us: